Order Notifications

You can receive notifications whenever your order status changes. See the details of the order processing here.

Event list

Below is a list of order-related notifications which you can subscribe to:

• Order created
• Order payment failed (usually internal technical issue)
• Order payment refused (by payment gateway)
• Order completed
• Order completed with error
• Order fulfillment failed
• Order cancelled

List of fields

The notification payload will include an 'order' object containing the following details:

Name	Description	R/O
id	Order unique identifier	R
status	Order status corresponds to the event type.	R
source	Order source: PURCHASE, SUBSCRIPTION, OFFER, MANUAL_RENEWAL, etc	R
creationDate	Creation date in ISO 8601 format, ex.: 2024-01-01T01:02:03Z	R
currency	Order's Currency, ex.: EUR	R
totalPriceIncVAT	Order total price, including sales tax	R
totalPriceExclVAT	Order total price, excluding sales tax	R
salesFlag	Sales flags is an array of strings provided in the cart. Similar to external context, but unencoded.	O
consentFlags	Consent flags given by the end user	O
consentFlags.newsletterOptin	Marketing newsletter consent flag	O
externalContext	Based64 encoded string of cart parameters	O
decodedExternalContext	Decoded map of cart string parameters if they were provided in the json format	O
payment	Payment object	O
payment.id	Payment id	R
payment.method	Payment method id (visa, mastercard, sepa, visa_electron, visa_inst4, diners, pix, boleto etc.)	O
payment.status	Payment status (COMPLETED, FAILED)	R
user	Buyer's details object	O
user.id	Buyer's id	O
user.email	Buyer's email	R
user.firstName	Buyer's first name	O
user.lastName	Buyer's last name	O
user.language	Buyer's language alpha-2 code, ex "pt"	O
user.country	Buyer's country alpha-3 code, ex "BRA"	O
user.street	Buyer's street address	O
user.zipcode	Buyer's postal code	O
user.city	Buyer's city	O
items[]	List of items purchased (products, services, etc.)	R
items[].id	Unique ID for order line item	R
items[].product.name	Product name	R
items[].product.uniqueReference	A unique ID for identifying your product on the Nexway Monetize platform	R
items[].product.publisherReference	A unique ID for identifying your product in your information system, if defined	O
items[].fulfillmentId	Fulfillment process identifier	O
items[].quantity	Product quantity	R
items[].activationCode	Product activation code	O
items[].unitPriceIncVAT	Product unit price, including sales tax	R
items[].unitPriceExclVAT	Product unit price, excluding sales tax	R
items[].VATRate	Sold product applied sales tax rate	R
items[].discountRate	Discount rate applied to product	O
items[].subscriptionId	SubscriptionId if the line item has one	O
items[].discountPlan	Subscription discount plan node will exist in case if discount plan is applied to subscription	O
items[].discountPlan.tag	Subscription discount plan tag	R
items[].discountPlan.discountStep	Subscription discount plan step is used on acquisition	R
items[].discountPlan.ignorePurchaseDiscount	Only in case if this flag was set on acquisition	O

If you need to get additional data, which is not available in the event, please refer to the REST API methods to get order or other entities.

Example

{
  "subject" : "order",
  "type" : "completed",
  "objectId" : "42WRNTVCTVJ",
  "eventDate" : "2025-02-07T07:00:20Z",
  "order" : {
    "id" : "42WRNTVCTVJ",
    "status" : "COMPLETED",
    "source" : "PURCHASE",
    "creationDate" : "2025-02-07T07:00:00Z",
    "payment" : {
      "id" : "42WRNTVCTVJ0",
      "method" : "visa",
      "amount" : 55.0,
      "status" : "COMPLETED",
      "transitionPaymentDate" : "2025-02-07T07:00:08Z",
      "automaticBilling" : false
    },
    "payments" : [ {
      "id" : "42WRNTVCTVJ0",
      "method" : "visa",
      "amount" : 55.0,
      "status" : "COMPLETED",
      "transitionPaymentDate" : "2025-02-07T07:00:08Z",
      "automaticBilling" : false
    } ],
    "currency" : "AUD",
    "totalPriceIncVAT" : 55.0,
    "totalPriceExclVAT" : 50.0,
    "externalContext" : "e30=",
    "decodedExternalContext" : { },
    "salesFlag" : [ ],
    "consentFlags" : {
      "newsletterOptin" : false
    },
    "user" : {
      "id" : "b8dccf29-6f3b-4551-8ebf-98d3ef47f40a",
      "email" : "[email protected]",
      "firstName" : "Billy",
      "lastName" : "Joe",
      "language" : "en",
      "country" : "AUS",
      "zipcode" : "3249",
      "city" : "Gerangamete"
    },
    "items" : [ {
      "id" : "f4fc4d98-30f1-427e-9953-6a6966654d71",
      "product" : {
        "name" : "Acme Standard",
        "uniqueReference" : "a7c55bec-b1b1-401e-b6cb-d6121ca1f66b",
        "publisherReference" : "ACME_XYZ"
      },
      "quantity" : 1,
      "expirationDate" : "2026-05-07T06:59:54Z",
      "unitPriceExclVAT" : 50.0,
      "unitPriceIncVAT" : 55.0,
      "trial" : false,
      "trialDuration" : 7,
      "subscriptionId" : "c37570f9-ebc3-4817-8da6-a77339224739",
      "fulfillmentId" : "6c0edf3e-b73e-46b7-944b-f424708d5b2f",
      "activationCode" : "XXXX-YYYY-ZZZZ-JSJSK",
      "subscription" : {
        "id" : "c37570f9-ebc3-4817-8da6-a77339224739",
        "createDate" : "2025-02-07T07:00:10Z",
        "modelId" : "NEXWAY_1Y",
        "name" : "Acme Standard",
        "storeId" : "59409482-9719-4d76-97ad-c679acc7d14a",
        "lifecycle" : {
          "id" : "9141850",
          "anniversaryDate" : "2026-05-07T06:59:54Z"
        },
        "products" : [ {
          "id" : "a7c55bec-b1b1-401e-b6cb-d6121ca1f66b",
          "lineItemId" : "93c9b6a3-e33e-4b88-bb1b-75134f23e298"
        } ]
      },
      "subItems" : [ ],
      "discountPlan" : {
        "tag" : "newtyptag",
        "discountStep" : 0,
        "ignorePurchaseDiscount" : false
      },
      "VATRate" : 0.1
    } ]
  }
}

Additional fields for 'Order Completed With Content Including Subscription Data' notification

Certain notification types, like 'Order Completed with Subscription Data' and 'Order Cancelled with Subscription Data' include details about the subscription. Although, subscriptions are a separate domain with their own set of events.

Name	Description	R/O
items[].subscription	Subscription object	O
items[].subscription.id	SubscriptionId	R
items[].subscription.createDate	Creation date in ISO 8601 format	R
items[].subscription.modelId	Subscription model	R
items[].subscription.storeId	Selling store id	R
items[].subscription.lifecycle	Lifecycle data	R
items[].subscription.lifecycle.id	Lifecycle id string	O
items[].subscription.lifecycle.anniversaryDate	Subscription anniversary (expiration) date in ISO 8601 format	R