How fulfillment works

Fulfillment plays a crucial role in the order processing workflow. Its primary function is to secure a unique product key or similar confirmation of a digital sale from the partner. This confirmation can take various forms, including license keys, activation codes, serial numbers, activation links, certificates or just an acknowledgement received from the partner's server. If fulfillment encounters an issue retrieving this confirmation, the corresponding order will stall and require intervention from the operations team.

The fulfillment call is used to:

• Get a license key/activation code/serial number from a partner's server
• Activate a service or a license key to a partner's server
• Confirm that the partner is able to provide a purchased product

If you have an existing service for issuing licenses it can be integrated into the Monetize fulfillment via custom fulfillment template (see below).

If you don't have such a service, Nexway provides a sample fulfillment server for you to implement on your side to test expected behavior. Please ask your account manager.

Nexway also offers an integrated off-the-shelf license key provider service designed to handle batches of activation codes. You can provide a batch of keys for distribution. This service can function effectively during the initial phase and facilitate key distribution. Nevertheless, it requires manual effort for license package maintenance, which may not be the most efficient solution for many partners. Therefore, opting for a dedicated fulfillment service is often the preferred choice to streamline the fulfillment process.

List of fulfillment actions

Each action is associated with an order workflow event on the Nexway Monetize Platform. Some actions are only useful in a subscription context. We can map the action to a specific URL of your server.

Action	Event on Nexway side	Endpoint called on your side	Result
Create	Order is confirmed	http://yourserver.com/licenses/new	Activate or get a license key for a product
Cancel	Order is canceled	http://yourserver.com/licenses/cancel	Cancel/Revoke a license key
Renew (subscription only)	Renewal of subscription product	http://yourserver.com/licenses/renew	Get a new key or extend key validity

Fulfillment request payload

Nexway can configure the payload sent to the partner's server to a certain extent. The fulfillment request is sent as a POST HTTP request and has the following attributes:

Property	R/O	Type	Description
licenseId	R	UUID	Fulfillment Id, identifier of the fulfillment process
operation	R	string	One of the supported operations: create, renew, cancel
checkout	R	object	Has some order related attributes (see below):
orderId	R	string
lineItemId	R	string	UUID of the order line item
cartExternalContext	O	string	base64 encoded plain json map. Taken from the external context of a shopping cart. Used to pass customer specific parameters. Example: eyJjdXN0b21QYXJhbSI6dHJ1ZX0
subscriptionId	O	string	UUID of a subscription
trialContext	O	string	CREATION|CONVERSION
user	R	object	Buyer attributes:
id	R	string	End-user Id
companyName	O	string
companyIdentifier	O	string	CNPJ or VAT number. Tax identifier
firstName	O	string
lastName	O	string
email	R	string
city	O	string
zipCode	O	string
country	R	string	2 letter ISO code
locale	R	string	Shopping cart locale
product	R	object	Product related attributes:
id	R	string	Product Id
publisherProductId	O	string	Publisher/ customer specific product id (if defined)
name	R	string	Internal product name
externalContext	O	string	Product external context. Defined in the catalog
priceFunctionParameters	O	map(string, string)	Map of price function parameters (if defined on the product level)
variables	O	map(string, string)	Map of variables (if defined)

Nexway has the capability to initiate a customized call to the partner's server, likely including fields with different names but similar information to those mentioned above. We can create a dedicated fulfillment template that will effectively map these values to attributes recognized by your existing service.

Nexway provides standard fulfillment client-side HTTP calls with a predefined set of calls/actions and a common payload.

Sample fulfillment call

Nexway team can configure the following fulfillment template to call your server:

POST http://yourserver.com/licenses/new Basic HTTP Auth

{
 "fulfillmentId": "<<licenseId>>",
 "orderId": "<<orderId>>",
 "cartExternalContext": "<<cartExternalContext>>",
 "productId": "<<publisherProductId>>",
 "subscriptionId": "<<subscriptionId>>"
}

See also

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